The Art of Asking the Right Questions in Oracle EBS Troubleshooting

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When dealing with performance or functional issues in Oracle E-Business Suite (EBS), asking the right questions can help identify the root cause faster. Below are some commonly used questions categorized by the type of issue.

 

General Questions

1.     Since when is the issue happening?

2.     Are you facing similar issues in any other instances?

3.     Was it working fine earlier?

 

If the Application is Slow

1.     Which part of the application is slow? (e.g., HTTP pages, Forms, or everything?)

2.     If it's Forms, are they seeded, custom, or third-party integrations?

3.     If it's related to customizations, can you disable them and retest?

4.     Can you provide screenshots or navigation steps to help replicate the issue?

5.     Is the slowness constant or does it occur at specific times of the day?

6.     Is it slow for all users, specific users, or users at a particular location?

7.     Is there a specific operation that triggers the slowness?

 

If a Program is Running Slow

1.     Which program or operation is slow?

2.     Is it an Oracle-seeded or a custom program?

3.     How much time did it take earlier?

4.     Has the runtime gradually increased or is it a sudden change?

5.     Is it always slow or only during certain times?

6.     Is it slow for all parameters or only specific ones?

7.     How much data is being processed?

8.     What is the job’s execution frequency? Has it changed recently?

9.     Is the job scheduled at a specific time or run manually?

10.Does the issue occur in both test and production environments?

 

These questions can help both functional and technical teams narrow down the issue and take quicker action.

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