The Art of Asking the Right Questions in Oracle EBS Troubleshooting
When dealing with performance or functional issues in Oracle E-Business Suite (EBS), asking the right questions can help identify the root cause faster. Below are some commonly used questions categorized by the type of issue. General Questions 1. Since when is the issue happening? 2. Are you facing similar issues in any other instances? 3. Was it working fine earlier? If the Application is Slow 1. Which part of the application is slow? (e.g., HTTP pages, Forms, or everything?) 2. If it's Forms, are they seeded, custom, or third-party integrations? 3. If it's related to customizations, can you disable them and retest? 4. Can you provide screenshots or navigation steps to help replicate the issue? 5. Is the slowness constant or does it occur at specific t...